Technology Resources

Having tech issues?

Students...lost your charger? screen broken? Chromebook won’t turn on? Questions about using G Suite or other tools?

Submit a support ticket at help.rlasd.net OR send an email to our help desk at whd@rlasd.net and describe the issue. Include your first and last name, student ID number, and the serial number from the device (if you can find it).

Not able to submit a ticket or send an email? Call us at 717-244-6325 and a technician will be in touch as soon as possible.

G Suite (Google) Resources

Tech Tutorials for Families

Low Cost/No Cost Internet

Comcast Xfinity

Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

Comcast Internet Essentials

Internet Essentials Free to New Customers

  • 60 days of complimentary Internet Essentials service

    • normally available to all qualified low-income households for $9.95/month

  • Internet service was increased to 25 Mbps downstream and 3 Mbps upstream

Verizon

  • Will waive overage charges and late fees to support customers who may be financially affected by the COVID-19 crisis

  • Announces two months waived internet and voice service charges for current Lifeline customers and new affordable internet option for low-income households

  • Adds 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary

  • Verizon provides first responders with priority and preemption abilities for voice and data

  • Consumer and small business Fios and DSL broadband internet plans have no data caps

Sprint

  • Providing Unlimited data for 60 days to customers with metered data plans (effective 3/18)

  • Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (effective 3/18)

T-Mobile

  • Starting now ALL current T-Mobile and Metro by T-Mobile customers have unlimited smartphone data for the next 60 days (excluding roaming).

  • We're providing all T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot/tethering service for the next 60 days coming soon.

ATT

  • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.

  • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.

  • Keep our public Wi-Fi hotspots open for any American who needs them.

  • The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.

  • As of March 13, 2020, and for the next 60 days, we will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.

Disinfecting your Device

Disinfecting your computer, keyboard, phone and LCD display.

  1. Squeeze out excess liquid from wipe or disinfecting cloth before using . Lysol wipes are a great option. Never spray anything directly on to electronics.

  2. It is safe to use a disinfecting wipe designed for office/home use. Some disinfecting wipes designed for medical use may cause discoloration, harm surfaces, or even affect functionality of your device. To minimize symptoms, we recommend the following:

    • Gently wipe the system thoroughly, being careful to ensure no liquid drips into the computer. Do not wipe on connector pins.

    • After disinfecting, follow the cleaning procedure from the wipe supplier to minimize chemical buildup of disinfectant residue (i.e. wiping away any residual disinfectant after the prescribed contact time).

    • Always allow the computer to completely dry prior to any use.

  3. Medical wipes and their chemical composition vary greatly. Depending on the chemicals, frequency, and duration of use, medical wipes may impact cosmetic appearance and system functionality. To minimize this risk, we recommend:

    • Hydrogen peroxide wipes (such as Virox Accel wipes w/ a maximum of 0.5% hydrogen peroxide)

    • Alcohol based wipes (such as PDI Germicidal or B.Braun Meliseptol Wipes sensitive)

    • Do not use wipes containing sodium hypochlorite (bleach)

    • Wiping away residual solvent as soon as possible after the prescribed contact time and wiping the surface again with a dry, lint-free, soft cloth


https://support.lenovo.com/us/en/solutions/ht035676


Daily Cleaning Tips

Daily Cleaning Tips - When disinfection is not required.

Computer or Laptop Screen

    • Power off your device to prevent damage or shock.

    • Using a microfiber or soft, lint-free cloth, gently wipe the monitor free of smears.

    • If you do not own a microfiber cloth or soft, lint-free cloth, a coffee filter will do as well.

    • If this doesn’t do the trick, dilute a single drop of dish soap in warm water.

    • Dip your cloth in the solution, and thoroughly wring it out.

    • Gently wipe down the display with the dampened cloth.

    • Rinse all the soap out of the cloth, and wring it out again. Go back over the display to remove any soap residue.

    • Using a dry microfiber or soft, lint-free cloth, gently wipe the screen once more.

Keyboard

    • Disconnect the keyboard from the power source, remove batteries, or turn off your laptop.

    • Hold the keyboard upside down and gently shake out any crumbs.

    • Lightly dab a cotton swab in rubbing alcohol. Do not oversaturate the swab.

    • First, do a spot test to ensure the alcohol doesn’t remove any lettering. Continue to swab each key using a light circular motion.

    • Dry the keys using a microfiber or soft, lint-free cloth.

Mouse

    • Unplug or take the batteries out of the mouse.

    • Lightly dab a cotton swab in gentle rubbing alcohol.

    • Rub away any dirt or grime.

Cellphones, Tablets, and Other Touchscreen Devices

    • You’ll need a touchscreen-safe antimicrobial spray or a bit of isopropyl alcohol (depending on what the manufacturer recommends) and a microfiber or soft, lint-free cloth. *Note: Apple and Samsung have both provided guidance recently indicating it is acceptable to dilute a single drop of dish soap in warm water and use this on the device

    • Power off and unplug your devices.

    • Lightly dampen the microfiber or soft, lint-free cloth with the spray or alcohol.

    • Wipe down the screen, avoiding all openings.

    • Allow the spray to sit for the amount of time noted on the product packaging.

    • Wipe the screens dry with a clean, microfiber or soft, lint-free cloth.